Microsoft gives 4 guide plans that may provide you with technical assist, developer, trendy, expert direct, and ultimate. The developer plan is for trial and non-production environments and offers technical guide throughout regular business hours. The reaction time from Microsoft for this plan is within 8 hours. The Standard plan offers 24/7 access to support engineers by means of phone or email on your manufacturing workloads. And Microsoft’s reaction time is within one hour. The Professional Direct plan also offers 24/7 technical aid with a one-hour response time but additionally includes operational assist, schooling, and proactive guidance from a ProDirect shipping supervisor. The Premier plan offers 24/7 technical support with a fifteen-minute reaction time and includes all the capabilities of the Professional Direct plan, however consists of guidance by a delegated technical account supervisor.

If you have got an corporation agreement with Microsoft, you should purchase any of the plans except the Developer plan and the invoice could be included within the employer settlement. You can request help from Microsoft via establishing a aid price ticket from the Azure portal. Choose Help & Support from the left navigation menu and complete the Basic, Problem, and Contact Information sections. You can reveal the popularity of your assist price tag by way of choosing all help requests from the Help & Support blade.

Other options for assist include the Microsoft Developer Network Forums. In these forums, you can look for and examine the technical questions and responses to questions submitted with the aid of different Microsoft builders and testers. Other assets include Stack Overflow, Server Fault, and Azure Feedback Forums which can be groups of developers, machine directors, and Azure customers.

Another excellent useful resource for support is the Azure Knowledge Center. The Knowledge Center is a database of solutions to commonplace help questions from the Azure network of developers, customers, and experts. You can browse thru answers or look for particular key-word seek terms to locate the aid you want.

You’ve moved your information center to Azure, and also you’re pleased with its reliability, protection, overall performance and value. Your group is capable of get right of entry to their files each time and everywhere, that’s top notch because they’re working from home. Because of Azure, you have a backup and recuperation plan, and your facts center is now safe with robust cybersecurity. Now it’s time to begin thinking about renovation, and Azure Support appears to be the great option.

But, and this is a big however, how will you hold it running? You’ve looked at the azure support Center resources, and all of it seems so complex – so many files, movies and facts to learn. You don’t have enough hours inside the day to run your business and discover ways to preserve your records middle jogging. Not to worry, Nortec’s team is here that will help you. To get you started out in know-how Azure Support, we’ve compiled a listing of the maximum often asked questions.